Question 1

INTERNATIONAL SHIPPING

Accepted Answer

At this time, 1010Rx ships exclusively within the United States. Our treatments are prescribed by US-licensed healthcare providers and fulfilled by US-licensed pharmacies, so we're only able to serve patients located in the United States.If you're a US resident, we'd love to help you get started! You can complete our 100% online health intake form to connect with a licensed provider and find the right treatment program for you.

Question 2

TRANSITIONING YOUR PRESCRIPTION

Accepted Answer

Great news — you can upload your current prescription directly through your 1010Rx Patient Portal!Your patient portal is automatically created when you first provide your contact information to begin the prescription process. Many patients don't realize that the email address you submitted when starting your program is your account email. Look for a follow-up email with a link to set your password and access your portal.Once inside your portal, you can:Upload your current Rx and dosage detailsCommunicate directly with your independent, licensed physicianManage your treatment program and prescription needsAll prescription updates and physician communications are handled securely through the portal — so that's the best place to share your current dosage and transition request.If you haven't received your portal access email, please check your spam folder or contact our support team with your order number and account email address and we'll get you sorted.

Question 3

PORTAL ACCESS — NEVER RECEIVED EMAIL

Accepted Answer

No worries — let's get you into your portal! Here are a few things to check first:Check your spam or junk folder — portal access emails sometimes get filtered, especially from new sendersSearch your inbox for "1010Rx" — try searching for any email from us, including your original order confirmation, as that confirms the email address on your accountMake sure you're checking the right email — your portal is tied to the email address you used when you first submitted your health intake form, which may differ from your shopping emailIf you still can't find it, contact our support team with the following and we'll resend your access link right away:Your full nameThe email address you used when starting your programYour order number (if available)You can reach us at [contact page] or reply directly to any email you've received from 1010Rx.

Question 4

WHAT CAN I DO IN THE PATIENT PORTAL?

Accepted Answer

Your 1010Rx Patient Portal is your central hub for everything related to your treatment program. Here's what you can do once you're logged in:📋 Prescription ManagementUpload your current Rx or dosage informationRequest a prescription transition or dosage adjustmentView your treatment program details👨‍⚕️ Physician CommunicationSend messages directly to your independent, licensed physicianReceive responses, treatment updates, and dosage recommendationsAll medical communication happens securely through the portal — not by phone or general email📦 Order & Treatment HistoryReview your program history and past ordersTrack the status of your current treatment🔒 Account & PrivacyUpdate your contact informationManage your health profile securelyImportant to know: Your portal is the only place to communicate with your physician — please do not attempt to discuss prescription details through our general support chat. For non-medical questions (shipping, billing, account access), our support team is available at [contact page].

Question 5

REFILLS & REORDERS

Accepted Answer

Refills and reorders for your treatment program are managed through your 1010Rx Patient Portal. Here's how it works:🔄 How Refills WorkLog into your patient portal to request a refill or reorderYour independent, licensed physician will review your request and confirm eligibility before any refill is processedOnce approved, your medication is dispensed by a licensed pharmacy and shipped directly to you⏱️ TimingWe recommend initiating your refill request before you run out to avoid any gap in your treatmentProcessing and shipping times vary — plan ahead by requesting your refill at least 7–10 days before your current supply runs out🔁 Automatic RefillsIf you are on a recurring program, your refill may be processed automatically — check your portal for your program details and renewal schedule📋 What Your Physician ReviewsYour physician may ask for a brief update on how your current treatment is going before approving a refill — this ensures your dosage remains appropriate for your needsNeed help with your refill? Contact our support team at [contact page] with your order number and account email and we'll assist you.

Question 6

PRICING & PAYMENT

Accepted Answer

Pricing for each treatment program is listed on the individual product pages on our website. Here's what to know:💳 PaymentAll payments are processed securely through our website at checkoutWe accept all major credit and debit cardsPayment is collected at the time of your order🏥 InsuranceAt this time, 1010Rx treatment programs are not covered by insuranceOur programs are priced to be accessible and transparent — what you see on the product page is what you payNo hidden consultation fees or surprise charges💊 What's IncludedYour program price covers the cost of your treatment as dispensed by the licensed pharmacyPhysician review is part of the program — there is no separate consultation fee🔁 Recurring ProgramsSome treatment programs are available on a recurring basis — pricing and billing frequency are outlined on each product pageYou can manage your program through your patient portalFor specific pricing on a treatment you're interested in, visit the product page directly or contact our support team at https://1010rx.com/pages/contact.

Question 7

EXCHANGES & RETURNS

Accepted Answer

Because our treatments are prescription medications dispensed by independent, US-licensed pharmacies, we're unable to accept exchanges or returns once an order has been placed and fulfilled. This is standard practice for all prescription treatments to ensure patient safety and regulatory compliance.If you feel your current treatment isn't the right fit, we recommend reaching out to your physician — they can review your progress and adjust your treatment plan as needed.For any concerns about your order, please contact us at https://1010rx.com/pages/contact and we'll do our best to help.

Question 8

HOW DOES THE INTAKE PROCESS WORK?

Accepted Answer

Getting started with 1010Rx is simple and 100% online. Here's how the process works:Step 1: Complete Your Health Intake FormSelect the treatment program you're interested in and complete a confidential online health assessmentThis form collects the information your physician needs to evaluate your eligibilityYour responses are private and secureStep 2: Physician ReviewAn independent, US-licensed physician reviews your health profile and determines whether the treatment is appropriate for youYou may receive follow-up questions through your patient portalThis is not an instant process — please allow time for your provider to conduct a thorough reviewStep 3: Prescription & FulfillmentIf approved, your prescription is sent to an independent, US-licensed pharmacyYour medication is dispensed and shipped directly to your doorYou'll receive tracking information once your order shipsStep 4: Ongoing Care via Your Patient PortalAll follow-up communication with your physician happens through your 1010Rx Patient PortalUse the portal to request refills, upload existing Rx information, or adjust your treatment planImportant to know: 1010Rx connects patients with independent, licensed healthcare providers — we do not practice medicine or issue prescriptions directly. Approval is not guaranteed and is based solely on your physician's clinical assessment.

Question 9

IS MY INFORMATION PRIVATE?

Accepted Answer

Your privacy is our top priority. Here's how we protect your information:🔒 ConfidentialityAll health intake information is collected and reviewed confidentially by your independent, licensed physicianYour personal and medical information is never sold to third parties⚕️ HIPAA Compliance1010Rx operates in accordance with applicable federal and state privacy laws, including HIPAAFor full details, please review our HIPAA Notice of Privacy Practices at /pages/hipaa-notice-of-privacy-practices🛡️ Data SecurityAll data is transmitted using SSL encryptionYour patient portal is password-protected and accessible only to you and your care team👁️ Who Sees Your InformationYour independent, licensed physician reviews your health intake to determine eligibilityThe licensed pharmacy receives only the information necessary to fulfill your prescriptionOur support team does not have access to your medical records or prescription details

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