Refund, Cancellation & Shipping Policy

Last updated: October 27, 2026

This policy applies to purchases from 1010RX LLC, a Wyoming limited liability company ("1010Rx," "we," "us"), on 1010rx.com, hellotrt.com, hellohrt.com and skinnyskinnybangbang.com. Before checkout, you will be asked to confirm that you have read and agree to this policy.

Orders, billing and refunds: +1 (832) 346-6080 (automated patient care line) or support@1010rx.com. Questions about your medication: call the dispensing pharmacy at the phone number on your prescription label.

1. How your order works

After checkout, you complete your medical intake. An independent licensed provider reviews it and decides whether treatment is appropriate. If approved, your prescription is sent to a licensed pharmacy, which prepares and ships your medication. A prescription is never guaranteed.

2. Cancelling your order

You may cancel by emailing support@1010rx.com or through your account. What you get back depends on where your order is:

  • Before a provider begins reviewing your intake: full refund.
  • After a provider begins reviewing your intake, but before your prescription is sent to the pharmacy: refund minus a $25 consult fee for each item in your order. The fee covers the provider review and processing costs and is included in your order total.
  • After your prescription is sent to the pharmacy: the order is final (see Section 4).

3. If you are not medically eligible

If a provider determines that treatment is not appropriate for you, we refund your payment minus the $25 consult fee for each item reviewed.

4. When prescription orders become final

Once a provider has approved your prescription and it has been sent to the pharmacy, your prescription order is final. From that point, it cannot be cancelled, returned or refunded, even if it has not shipped yet or you change your mind. Once a pharmacy has prepared a medication for a specific patient, it generally cannot be returned or re-dispensed under pharmacy regulations.

If the pharmacy is unable to fill your prescription, you will receive a full refund for the unfilled medication.

5. Prepaid multi-month plans (3, 6 and 12 months)

Multi-month plans are sold as one purchase at a discounted rate in exchange for the full-term commitment, and are charged in full at checkout. Once your first prescription is sent to the pharmacy, a change of mind does not qualify for a refund, and unused months are not prorated or credited.

Your provider may adjust or pause treatment for medical reasons. If a provider discontinues your treatment for medical reasons, or if we or the pharmacy are unable to fulfill remaining months for reasons outside your control (including supply, pharmacy or regulatory changes), we will refund your unfilled months. The refund is calculated by repricing the months already filled at the standard single-month price and refunding the difference between that amount and what you paid.

6. Subscriptions and automatic renewals

If your plan renews automatically, the price, billing interval and renewal date are shown at checkout, and you will be asked to agree to those renewal terms before you are charged. Your confirmation email repeats these terms and explains how to cancel.

You can cancel at any time online in your account or by emailing support@1010rx.com. Cancellation takes effect immediately for all future renewals. To be safe, we recommend cancelling at least 72 hours before your renewal date so that a charge already in process is not triggered. Cancelling does not refund charges already processed, except as described in this policy.

We will send you a reminder at least once a year with your plan, price, billing frequency and how to cancel, and we will notify you before any material change to your price or plan terms.

7. Incomplete orders

Please complete your intake and answer provider requests promptly. If required information is not provided within 30 days of purchase, we will cancel your order and refund your payment, minus the $25 consult fee for each item if a provider has already begun reviewing your intake.

8. Shipping

Shipping is included unless shown otherwise at checkout. Medication usually arrives 2–3 business days after the pharmacy ships it, and you will receive tracking by email. GLP-1 medications ship in insulated packaging with ice packs; store them as directed on the pharmacy label as soon as they arrive. Please make sure your shipping address is correct; we are not responsible for orders sent to an incorrect address you provided.

9. Lost, damaged or incorrect shipments

Report any lost, damaged, incorrect or temperature-compromised package within 3 business days of the carrier's delivery date (or expected delivery date) to support@1010rx.com, with photos where possible. We will work with the pharmacy and carrier and, where the claim is approved, arrange a replacement. If a replacement cannot be provided within a reasonable time, we will refund the affected item. Packages marked delivered to the address you provided are your responsibility once delivered.

10. Non-prescription products

Unopened non-prescription items may be returned within 30 days of delivery. Contact support@1010rx.com for a return authorization and the return address before sending anything. You pay return shipping. Opened or tampered items are not accepted.

11. How refunds are issued

Approved refunds are issued to the original payment method within 5–10 business days. Your bank may take additional time to post the credit.

12. Billing questions and disputes

If you believe a charge is wrong, contact us first at support@1010rx.com so we can resolve it quickly. If a dispute is filed with your bank, we will provide your checkout acknowledgment of this policy, order records and fulfillment history to the card issuer.

13. Results

Individual results vary. We do not guarantee any particular result from treatment.

14. Your rights under law

Nothing in this policy limits any rights you have under applicable law.

15. Changes to this policy

We may update this policy. The version in effect when you place your order applies to that order.

1010RX LLC
30423 Canwood Street, Ste 228, Agoura Hills, CA 91301
support@1010rx.com Β· +1 (832) 346-6080